Our callers and our volunteers

We reach people across the entire spectrum of Judaism. People from every walk of life have problems and sometimes even in a close-knit family or community it is easier to talk to an anonymous but warm and caring voice.

Some of our callers contact us because they are facing drug, family or mental health problems, others call to talk through their loneliness, depression and a myriad of different issues.

The other side of this briefing gives some case studies of people we’ve helped (with names changed to preserve anonymity).

The line is staffed by professionally trained volunteers from the community. They are all trained to listen. They do not judge or try to give advice but help callers talk through their fears, worries and difficulties.